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Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must notify us (Pencila Inc, 10 Daybar Ave, Etobicoke, Ontario, Canada, M9W 4M6, Email: support@pencila.com) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Withdrawal Form

If you want to withdraw from the contract, please copy-paste the text below and send it to support@pencila.com with the subject line: Contract Withdrawal.

  • To Pencila Inc,  10 Daybar Ave, Etobicoke, Ontario, Canada, M9W 4M6. Email: support@pencila.com:
  • I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service  ,(*)
  • Ordered on ()/received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of notification on paper)
  • Date

< Insert appropriate details>, (*) delete as applicable.